We’re currently completing approximately 300 – 400 meter installations each month. Once your neighborhood is selected, we’ll begin the scheduling process and notify you with the next steps.

Approximately two weeks before installation begins in your neighborhood, we will send a letter that your neighborhood is next along with information about the EyeOnWater (EOW) system. When the time comes to start scheduling the installation for your neighborhood, you will received a hand-delivered notice (a door hanger placed on or near your front door) with instructions on how to schedule your appointment.

EyeOnWater is an optional tool that allows residents to view their own household water usage information through an online account or mobile app. Residents can review usage patterns and choose to receive alerts for possible leaks.

Yes. If you haven’t scheduled your appointment by the date provided in your initial notice, we’ll hand-deliver a one-time courtesy reminder. This reminder will outline the scheduling deadline and explain the next steps if you do not schedule by that time.

We’re proud to offer a streamlined installation experience. You’ll schedule a specific appointment time — no long waiting windows. Each installation takes only about 15 minutes, and our technician will arrive promptly at your scheduled time, not within a vague 2 – 3 hour window like many other companies.

The notice will contain a QR code.  You will scan the QR code, which will take you directly to the scheduling website.   This is where you will choose a day and time available for your meter upgrade appointment.

No problem. Just send an email to info@meridianservice.org requesting a scheduling link. Be sure to include your name and address so we can assist you promptly.

Yes! You’ll receive both a text and an email reminder—24 hours and again 2 hours before your scheduled appointment.

Yes. An individual 18 years or older must be present at the time of installation.

The water meter is typically located in the basement, near the furnace and water heater. Please ensure the area is clear and easily accessible for our technicians prior to your appointment.

Yes. For safety, documentation, and quality control, our technicians wear body cameras during installations. This helps ensure transparency and accountability throughout the process.

The camera footage is transferred daily from the devices to an external hard drive stored securely in a locked locaiton at the district office and never stored on the Cloud.  The video is only viewed if necessary and no one can request access to view the footage without approval of the General Manager and with valid, documented justification. The footage will be securely destroyed in two years. 

Refer to Statement Regarding Use of Body Cameras During In-Home Visits at top right of this page.

This is a required upgrade for all Meridian Service MD customers. If you do not schedule your appointment while we are in your neighborhood, you will be put on a waiting list. We cannot guarantee when we will get back to install in your neighborhood, and you may have to wait until the end of the project. Please note that you  will not be able to enjoy the features of EOW until we have replaced your meter. So, we encourage you to schedule your appointment promptly to avoid delays.

Feel free to reach out via email at info@meridianservice.org.

Absolutely! We would love to hear from you. You will receive a text message requesting your feedback. You can also leave a review at https://maps.app.goo.gl/qJhu4tbopZSUn2BK9 

This upgrade brings modern technology to your home that will give you real time usage patterns and the ability to set water leak alerts.

Our goal is to make this process as simple, easy, and seamless as possible for every resident.

For instructions click on the Eye on Water tab above or click this link for a video explanation of EyeOnWater:   https://youtu.be/RSW5FcB1nM0

For instructions click on the Eye on Water tab above or click this link for a video explanation of EyeOnWater:   https://youtu.be/RSW5FcB1nM0